About Us
How Housing Disrepair Claims Work
Our Claims Process
Initial Sign Up & Phone Call
Once you sign up online, one of our team will call and discuss your situation with you. They will go through a series of questions to determine your eligibility for a housing disrepair claim
Case Accepted by Law Firm
If we find that you could be eligible to claim, your case will be sent to the Law Firm to be vetted. You will receive notification that the Law Firm has accepted or rejected your case
No Win, No Fee Agreement Signing
You will be required to sign a ‘Conditional Fee Agreement’ known as a CFA – this outlines the conditions of the ‘No Win, No Fee’ policy and the disbursements paid if your case is successful
Survey to Gather Evidence
Once you have signed the law firm’s CFA, we will send a surveyor to gather evidence to support your claim. In addition, the Law Firm will be working on building you a strong case
Helping Tenants Resolve Housing Disrepair Claims with Expertise and Compassion
At Stratus Legal Solutions, we understand that dealing with poor housing conditions (housing disrepair) can be a frustrating and stressful experience. That’s why we work closely with our clients to provide a comprehensive and compassionate claims management service.
With years of experience in the claims industry, our team has the knowledge and expertise to handle a wide range of housing disrepair claims, including those related to damp, mould, structural issues, and more. We are dedicated to helping our clients navigate the claims process from start to finish, providing guidance and support along the way.
Our Mission & Values
Our Core Values
Empathy & Understanding
We understand the impact that housing disrepair can have on you and your family. We approach each case with compassion and sensitivity
Open
Communication
We maintain open and transparent communication with all our clients, ensuring satisfaction at every stage of the claims process
Efficiency & Professionalism
We have worked tirelessly to create an efficient claims process; utilising software that keeps you updated every step of the way
Continuous Improvement
We are continually seeking ways to improve and optimise our claims process, to benefit our clients, employees, and the company as a whole